What’s happening with NovaMind?

The Company

The company that has been developing NovaMind is being shut down and the NovaMind products and intellectual property are being transferred to a company managed by a former employee of NovaMind, who plans in due course to take the software forward in new directions, building on the legacy of the desktop versions of NovaMind.

Transition In Progress

This website is currently transitioning to the new ownership and will update content and styling sometime between the 26th and 28th of October AEST.

Important information for subscribers:

  • If you have a subscription purchased through the old company, and have not purchased a subscription through the new company, your subscription will cease to function when the website is transitioned.
  • If you have purchased a subscription through the new company, there may be a short amount of downtime during the switchover during which you will not be able to log into your subscription. If you are already logged in already, it is unlikely that you will experience any issues. We will try to keep any disruption to a minimum.
  • If you have requested a refund, this will be processed by the former owner in conjunction with banks, Pin Payments, and PayPal. It may take several weeks for collating the data, finalizing the arrangements with payment providers, transferring money between bank accounts, and having the refunds processed. After the refunds are processed, it can take 10 days or so for it to be reflected in your account. Since this is a one-off manual process, please be patient while the refunds are processed.
  • Refund requests are now closed. We have done everything we could to try to contact every subscriber to let them know what is happening, both by email (multiple times) and via social media.

Below are the details of what will happen to the various subscriptions that people had under the old company.

Not all products and development will be carried forward by the new company. See below for details.


The new company offers subscriptions that allow the ongoing use of the desktop versions of NovaMind for Windows and Mac.

The following things will happen to the existing active subscriptions:

Perpetual Subscription:

  • All Perpetual subscribers have been emailed a NovaMind license key and a download link for a version of NovaMind you can continue using indefinitely. This will allow you to use the desktop versions of NovaMind (Windows and Mac). If you have a Perpetual subscription and have not received your license key email, please contact sales@novamind.com and be sure to include the email you are subscribed under, and preferably your username too.
  • These versions of NovaMind include the features of the current versions of NovaMind for Windows and Mac at the time of the transition, and work on Windows 10 / Mac 10.12 Sierra, but will not be updated beyond that point.
  • If you requested a full or partial refund or your subscription purchase, it will be processed in due course as per the above information. Refund requests are now closed.

Annual Subscription:

  • As of the date of this announcement, no further renewals will be charged on your existing account, but the account will remain active until the end of the transition period.
  • If you requested a full or partial refund or your subscription purchase, it will be processed in due course as per the above information. Refund requests are now closed.
  • If you did not request a refund and your subscription has already been paid up to beyond the end of the transition period (excluding any bonus time added to a subscription), we will give you a prorated refund if > $5 for the portion of your subscription you have not used. This will be processed at the same time and in conjunction with specifically requested refunds.

Monthly Subscription:

  • As of the date of this announcement, no further renewals will be charged on your existing account, but the account will remain active until the end of the transition period.
  • If you requested a full or partial refund or your subscription purchase, it will be processed in due course as per the above information. Refund requests are now closed.

To continue using NovaMind beyond the transition period and to receive updated versions as they are released, you will need a new subscription purchased through the new company.

Subscription Products

There are changes to the products that will be available during the transition period, and after the transition is complete.

  • NovaMind for Windows Desktop and Mac OS X will continue to be live during the transition and will be included in the new subscriptions under the new company.
  • NovaMind Cloud/Android has been discontinued and all documents that were stored there have been emailed to users.
  • NovaMind for Windows Modern (as available on the Windows Store) was unpublished on the 16th of September and is no longer supported.
  • NovaMind for iPad development is officially cancelled.

Any other legacy versions of NovaMind will no longer be supported. Any products not included in the new subscription will no longer be supported.

A word from Gideon King, founder of NovaMind

After 16 years of hard work on NovaMind and weathering many storms, it was clear that I needed to step away from the day to day stress of running the company and developing NovaMind, but I was determined to leave our customers in the best possible situation I could.

I am doing this by leaving the company in the capable hands of Patrick who worked on NovaMind for 5 years and fully understands my vision for NovaMind along with the inner workings of the products, and also by offering refunds out of my own pocket for those who believe they haven’t received full value from their NovaMind subscription.

The decision to move on from NovaMind was not made lightly, and there were many challenges to do so in the best possible way for our customers. There were many steps to the process and all sorts of issues that needed to be resolved before we could complete the transition, which meant that the process took a long time. Please see here for a full description of why and how we got to this point.

A word from the new owner

Gideon has invited me to take over the NovaMind IP so that the product can continue to help people be more productive and more organized every day. As a previous employee of NovaMind (working on NovaMind 5 for Windows), and a daily NovaMind user, I have a deep understanding of the product but having stepped away from the company a while ago, I also have no illusions about the reality of the current situation.

The unfaltering vision to deliver the best mind mapping application anywhere has meant that a very small team spent an extraordinary amount of work trying to replicate a full blown mind mapping application on five different platforms. In hindsight this endeavor was simply not possible and resulted in promises which were never fulfilled.

Despite all of this, it’s telling that the desktop versions of NovaMind still compare confidently with other industry offerings and provide a real alternative for people who like to efficiently create beautiful mind maps with flexible layout options.

To start with, we are continuing to offer the latest Desktop versions and in the longer term I hope that we can refocus any future development efforts on NovaMind’s strengths with a pragmatic approach while continuing the tradition of innovation that NovaMind is known for.

I want to thank everyone who supported NovaMind in the past and I also want to thank Gideon personally. You have worked harder than anyone I know and it’s a testament to your character and integrity that instead of abandoning NovaMind customers you are offering refunds to all your supporters who were waiting for announced features while passing on the IP to ensure that NovaMind has a future.

Patrick Klug

Action Steps

  • To subscribe to the new subscription through the new company, please click the subscription sign up button below. The existing software will automatically connect to your new subscription.
  • If you used NovaMind Cloud / Android and had stored documents online there, you should have received an email with all your documents. If you had documents online but haven’t received an email with them, please email support@novamind.com

If you need assistance

If you have any queries about any of the above, please email support@novamind.com

13 August 2016

How can Novamind help me?

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Mind mapping Software