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NovaMind 5 for Mac / Great support - thank you
« on: November 23, 2012, 03:15:42 am »
Just to mention, as I think it is great support.
Today morning about 11 Central European time NM 5.4.9 was published and I loaded it. I was facing some serious issues in this version. At 11:30 I send a mail to NM and at 13 o'clock I add some more observations. At 15:15 I got a mail telling the issue is identified and the fix is in testing. At 18 o'clock 5.4.10 was available and fixed the problems.
SW problems can happen and I have not real problems with it (I'm used to it as I work in this industry), but the support to fix and the timing is outstanding.
Dear service team, thanks you!
Olaf
Today morning about 11 Central European time NM 5.4.9 was published and I loaded it. I was facing some serious issues in this version. At 11:30 I send a mail to NM and at 13 o'clock I add some more observations. At 15:15 I got a mail telling the issue is identified and the fix is in testing. At 18 o'clock 5.4.10 was available and fixed the problems.
SW problems can happen and I have not real problems with it (I'm used to it as I work in this industry), but the support to fix and the timing is outstanding.
Dear service team, thanks you!
Olaf
