NovaMind 4 > NovaMind Connect

Two maps disappeared overnight

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Learning K:
Hi.  Yesterday I replaced two maps (my last one and an old one), simply to correct typos, and it all seemed to go just fine.  I have done that before without incident.  Today they are gone.  Did I do something wrong?  Do you sometimes delete maps for various reasons?  Or is there a limit of how many we can post and the last 2 were "excess"?  Or....?

Thanks.
Kathleen

Patrick:
That doesn't sound right. Could you please report this problem to support@novamind.com with as much detail as possible.

Thanks
Patrick

Learning K:
Thank you.  Someone else had this problem, too.  The last posted map is a week old and that is unusual, isn't it?  Thinking positive, it will be worth the wait to see new work!

Gideon:
I believe one part of the system got a bit confused. I have set up a regular scheduled restart of that part of the system once a day, which is probably pretty much the best I can do for the moment. Let us know if the issue continues, and we'll have to do something more if necessary. Please either email me directly or send an email to support - I'm handling the NovaMind Connect issues personally for the moment to keep the rest of the team free for some very important development work.

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