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Mindmap, revised outline of Heskett, Chapter 8
>
Ch8 System
>
12. other levels of systems
>
Map Branches
1. overview of systems
overlaping
interconnection
affect by modern live
information technology
human--natural system (environment)
2. definition of a system
a group of interacting, interrelated or interdependent elements
requires
principles
rules
procedure
collective quality
functional related
network of structures or channels
coherent structure of compatible elements
3. describe the charateristics of systems
physical aspect of systems
facilities
4. information aspect in systems
example
road signage
conform to a standard
size
typeface
colors
symbols
example
UK motorway signs
purposes
information abt/ the consequences
users make the decision
5. directional signs
elements
standards
purposes
decision making
4. follow the topic of #3 focus on effectiveness and problems
6. effectiveness of a system
coherence
clear standards
as signage, computer program runs into this problem
3. problems when new requirements arise
examples
development of automobile, exp- roads, fuel..
7. transportation system
comparable to automobile and road system
key case study
London Transport
Frank Pick, leader
Harry Beck, infodesign
8. subsystems in transport system
purpose
balance btw/ coordination and specific requirement
physical part
information part
9. how a system works, illustration of a trip on a train or subway
information part
languages
maps
sign
restrictions
advertising
propaganda
timetables
physical part
train
machines
facility
decorations
10. continue from #9 (the trip)
objects
trains etc.
environment
waiting room etc.
7. effectiveness of systems in the illustration of a trip
what is an effective system in terms of ease of use
consistancy
standerdization
11.advantage of standardization
for disabilities
for wheelchairs
for blinds
example in Tokyo Subway
examples
Metro in Lisbon
Tokyo subway
12. other levels of systems
new problems
markets
regional economic unification
cultures
globalization
13.continue in the issue of globalization
products
development
manufacture
14. mass production
early stage
unflexible
better when standardizing the product
now
example
produce cars for right- or left- handed
15. design for mass production
for discrete products
particular purpose
specific assemblies
differentiation in the market
new technologies
flexible production
emphasis on process
standardize interfaces or connections
16. example in National Bicycle Industrial Company of Japan for #15
customers specify models
customers' dimention
additional components
color preference
different blueprint
combination of standardized and cut-to-fit parts
17. another example: Motorola
29 million variants of pager
elimination of being tied up in inventories
enhance customer satisfaction
18. another example: Hewlett-Packard (how they achieve it)
printers
delay product differenciation
adaptable
able to integrate
delivered to the nearest point to customers
configure to meet the particular context, exp. electrical sys.
19. a short summary of manufacture and customize in these days which lead to modules and platforms
19. Modular units (follow the configuration idea)
overall structure
add-on optional elements
interface elements
essential functional components
able to customize
group in standard modular units
example
Lego
20. evolution of Modular systems
1910s, unit furniture
1920s, able to group and adapt by different users
1980s, kitchen systems
computer simulation
examples
Siematic
Poggenpohl
less expensive stocks and warehousing
21. more about Modular systems
electronic manufactures
prolific variations of audio and visual products
example
Dell Computers
specification by customers through internet
22. short conclusion of the modules
22. product platforms
serve basic functional purpose
rapidly manufacture a variety of product configurations
able to response to the changing and competitive market rapidly
example
Sony's Walkman in 1979
23. other examples follow #22 platforms
1987 Fuji camra
Kodak in response to Fuji
1994, Kodak had 70% of US market
24. another example of platforms: Ford Motor Corporation
in order to restructure the company as a global organization
restrict by global dimentions
idea of platform
enable Ford to manufacture wherever cheaper
also adapt for different markets
rapidly response to the new needs
25. short conclusion of the platforms in manufacture systems
resolve the contradiction
manufacture in high volumes economically
fulfill the needs of individual customers
distinctiveness and commonality work side by side
26. advantages
better follow-up services
example
personal copier by Canon
ink refill + element service in a common module
27. artificial system vs. biological world (the parts and the whole)
compatibility
how changes in one part consequences the whole
effects on other overlapping systems
solution
design
possible problem
design
self-interest
subsystem within economic and social systems
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