Dale Carnegie WIN FRIENDS & INFLUENCE PEOPLE

Map Branches

• Become a Friendlier Person
  • 1. Don’t criticize, condemn or complain.
  • 2. Give honest, sincere appreciation.
  • 3. Arouse in the other person an eager want.
  • 4. Become genuinely interested in other people.
  • 5. Smile.
  • 6. Remember that a person’s name is to that person the sweetest and most important sound in any language.
  • 7. Be a good listener. Encourage others to talk about themselves.
  • 8. Talk in terms of the other person’s interests.
  • 9. Make the other person feel important - and do it sincerely.
• Be a Leader
  • 22. Begin with praise and honest appreciation.
  • 23. Call attention to people’s mistakes indirectly.
  • 24. Talk about your own mistakes before criticizing the other person.
  • 25. Ask questions instead of giving direct orders.
  • 26. Let the other person save face.
  • 27. Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
  • 28. Give the other person a fine reputation to live up to.
  • 29. Use encouragement. Make the fault seem easy to correct.
  • 30. Make the other person happy about doing the thing you suggest.
• Win People to Your Way of Thinking
  • 10. The only way to get the best of an argument is to avoid it.
  • 11. Show respect for the other person’s opinion. Never say, “You’re wrong.”
  • 12. If you are wrong, admit it quickly and emphatically.
  • 13. Begin in a friendly way.
  • 14. Get the other person saying “yes, yes” immediately.
  • 15. Let the other person do a great deal of the talking.
  • 16. Let the other person feel that the idea is his or hers.
  • 17. Try honestly to see things from the other person’s point of view.
  • 18. Be sympathetic with the other person’s ideas and desires.
  • 19. Appeal to the nobler motives.
  • 20. Dramatize your ideas.
  • 21. Throw down a challenge.

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