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Donald A. Norman

The Design of Everyday Things. Resume of the book by Donald A. Norman>

Mind Map branch: Donald A. Norman Donald A. Norman Good design Use Knowledge In the world In the head Conceptual model Designer's model User's model Intermediary System Image Structure of tasks Simplify Cognitive load Reduce Make things visible Bring the gulfs Of execution Of evaluation Mappings Get'em right Constraints Exploit Errors Design for it Recoverability Unsafe actions Difficult Standardize When all else fails Goals Form Goal Determine functions of device ? In front of a device, how can the user... Mistakes Wrong goal Poor plans Incomplete knowledge Aids System model Organization metaphors Procedure hints Execution Formulate Intention Tell what actions are possible? Mistakes Wrong goal Poor plans Incomplete knowledge Aids Aid memoirs Block unsafe actions Clear controls System simulation Operational metaphors Specify action Map intentions to physical movements? Mistakes Wrong rules Incorrect context Aids Device affordances Prompts cues Slips Wrong procedure selected Aids Preselect safe actions Difficult unsafe actions Execute action Perform the action? Slips Motor failures Attention errors Interruptions Aids Safety locks Simplify manipulations Fail safe Prevent dangerous actions Validate inputs Evaluation Evaluate state Mistakes Aids Update system models Situation awareness Show implications of change Poor reasoning Incomplete knowledge Tell system state ? Interpret state Slips Aids Clear messages Repeat warnings Perceptual Mistakes Aids Clear feedback Set change in context Poor reasoning Map state to interpretation ? Recognize effects Error correction cycle Execute corrective action Action checklists Highlight appropriate controls Automatic correction Clear corrective controls Plan corrective action Warn of side-off effects List remedial procedures Diagnose cause Infer reasons Assumption checks List possible causes Display failure history Interpret problem Recognize feedback Show hazard effects Show containment Salient warnings Locate hazard Slips Aids Multimodal warning Clear messages Salient warnings Distractions Perceptual slips Tell if system is in desired state ?

Branch Note:

Complementado con articulo:
J. Galliers, A. Sutcliffe and S. Minocha. An Impact Analysis Method for Safety-Critical User Interface Design. ACM Transactions on Computer-Human Interaction, 6(4), Dec. 1999. Pages 341- 369.

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