Customer Greeting

Map Branches

• Assistance During Store Visit
  • Positive Comments
    • Staff very knowledgeable about merchandise
    • Staff very friendly
    • Associate willing to answer all my questions
    • Sales person worked with me to find the perfect outfit
    • Made my shopping experience much easier
    • Staff not overbearing
  • Negative Comments
    • Couldn't find a sales associate when I needed one
    • Staff member came on too strong...kept following me around
• Cash Register Interaction
  • Positive Comments
    • Cashier very friendly
    • Checkout lady very quick. Moved her line along well.
    • Cashier asked if I found everything I was looking for
    • Very nice. Woman was patient while I looked for my checkbook
  • Negative Comments
    • Cashiers spend a lot of time talking to each other during transactions. I think this is rude.
    • Cashier was on the phone while she was ringing up my purchase
• Fitting Room Assistance
  • Positive Comments
    • Staff members helped line for fitting room move very quickly
    • Woman was very helpful. Gave me many size options.
    • Fitting room assistant asked me how I was doing. Thought that was nice.
    • Fitting room lady went to the racks 4 times to get me new sizes! Was very nice.
  • Negative Comments
    • Fitting room woman wasn't sure about where I should put clothes I didn't want to buy
    • No one was in fitting room when I went in
    • Woman didn't tell me which fitting room to go to -- she just stood there, so I found one myself.
• Customer Greeting
  • Positive Comments
    • Greeters are very friendly
    • Greeters make me feel very comfortable entering the store
    • Answered questions about where store sections located
    • Very curteous
    • Extremely nice
    • Like the idea of greeters
    • Greeters have nice smiles
  • Negative Comments
    • Greeters come on a bit too strong
    • Couldn't get in the store good without greeters approaching me
    • Think greeters are unneccesary

Comments